Another year, another Note, another S-Pen issue. Samsung made sure this year the Galaxy Note7 users can’t insert the S-Pen backwards, and yet a new flaw seems to be plaguing some styluses.
As it turns out, the mechanical button on the S-Pen, which ejects the stylus from the silo, may stop clicking. And no clicking means no S-Pen ejection from within the Note. You can still get it out with a pin, or some hitting on the S-pen’s hole, but once you start having problems with it, you may have to resort to doing this quite often.
There are already a few videos on YouTube showing the issue and it’s clearly the S-Pen fault. Apparently, the clicking mechanism occasionally fails. Some suspect waterproofing failure as the issue began after water submerging, but there are other which hadn’t exposed the S-Pen to water.
We got a tip from an employee working in the telecommunication industry that Samsung has acknowledged the presence of the problem and has issued instructions to front-office staff for handling the matter if a customer comes with a stuck S-Pen.
Upon successful removal the S-Pen with a pin, the user will be logged for a new S-Pen replacement free of charge, probably a redesigned one. If easy removal is not possible, the device will be sent for service removal and will be issued a new S-Pen, too.
In the meantime, the company will also be advising the Note7 users not to push the S-Pen too hard in the silo after the click sound. We guess this is good advice for anyone, who doesn’t want to unlock this potential flaw of their S-Pen.
Here is a few YouTube video that we found to demonstrate the issue quite well.
We’ll keep an eye on this story, and we’ll inform you of any developments.
A hat tip to our anonymous tipster!